FAQs
Got Questions?We’ve Got Answers
Everything riders and drivers want to know about pricing, safety, earnings, and launch cities.
For Riders
Rider Questions Answered
What exactly is Nexus Rides?
The first US ride-sharing app where riders and drivers negotiate fares in real time — inside transparent, algorithm-defined ranges. No surge pricing surprises. Just fairer outcomes.
How does fare negotiation actually work?
You enter pickup & dropoff → see a clear min–max range → propose any price inside it → nearby drivers accept or counter instantly. Once agreed, the price is locked. Done.
Is it really cheaper than Uber/Lyft?
On average — yes. Because negotiation replaces surge pricing, many trips end up 15–30% lower, especially during peak hours. Final price always stays within the visible range.
Where is Nexus Rides available right now?
Live in Los Angeles, San Francisco Bay Area, Austin, Dallas, Atlanta, Chicago. New cities added monthly — request yours below!
How safe is it?
Safety-first DNA: background-checked drivers, live trip sharing, in-app SOS, 24/7 support, and verified rider profiles. Full safety policy available here.
For Drivers
Driver Questions Answered
How do I become a Nexus driver?
Download the driver app → submit license, insurance, vehicle photos → background check (usually 24–48h) → go online and start earning. No weekly commitments.
Can I actually earn more than other apps?
Yes. You see the rider’s offer upfront and can counter. Drivers regularly report higher take-home per mile because they skip unprofitable trips.
When and how do I get paid?
Weekly direct deposits. Transparent breakdown of every trip, platform fee, and your net earnings — no hidden deductions.
What vehicles qualify?
Most 4-door vehicles 2008 or newer (varies by city). Clean interior, good condition, valid insurance. Full list published per market.
What if something goes wrong on a trip?
In-app SOS, 24/7 priority phone/email support, incident response team, and full insurance coverage. You’re never alone.
Still Have Questions?
Our team reads every message — usually replies within a few hours.