Safety Policy
Zero tolerance for unsafe behavior — for everyone, every ride.
Last updated: December 10, 2025
Rider Safety Features
- Checkmark Driver Verification
Annual background checks + driving record monitoring
- Share Live Trip Sharing
Share ETA and location with anyone
- Siren 24/7 SOS Button
Instant connection to emergency services + Nexus team
Driver Safety Features
- Phone Priority Support
Real humans 24/7
- Camera In-App Recording (optional)
For dispute resolution
- Shield Insurance Active
From ride acceptance to drop-off
Zero Tolerance
Violence, harassment, discrimination, or illegal activity = immediate permanent removal.