Rider terms

Rider Terms of Service

Fair rides start with fair rules.

Last updated: December 10, 2025

1. Fare Negotiation

You propose a fare within the visible range. Drivers may accept or counter. Once both agree, the fare is final — no surge, no hidden fees.

2. Your Responsibilities

  • Be ready at pickup within 5 minutes
  • Treat drivers and their vehicle with respect
  • No smoking, eating, or excessive mess
  • Pay the agreed fare immediately upon trip completion

3. Cancellations & Refunds

  • Free cancellation before driver is en route
  • Cancellation fee may apply if driver has already started toward you
  • Full refund if driver never arrives or trip is unsafe

You always know the price before you ride.